ELAM Solutions is designed to have low IT requirements. Basically, if you have access to the Internet, you can also use ELAM Solutions. The rest of this article is much more aimed at people with IT knowledge.
ELAM Solutions is cloud-based web application and is only as good as the connection it supports. While developing our application, we kept in mind various aspects of performance, from usability to data transfer speed. In this article we would like to present some minimum requirements for latency and bandwidth to ensure that you have the best experience with ELAM Solutions.
You can check your Latency via this Azure Test URL: https://www.azurespeed.com/Azure/Latency
Note: Please choose "Germany West Central" for tests.
Before we get into the specific requirements, it is important to understand what latency and bandwidth actually are.
Latency refers to the time delay that occurs when data is transferred from one point to another. It is usually measured in milliseconds (ms). For web applications, low latency is critical for a fast and smooth user experience.
Bandwidth refers to the maximum rate at which data can be transmitted over a network. It is usually measured in megabits per second (Mbps) or gigabits per second (Gbps). The higher the bandwidth, the more data can be transferred in a given time, which in turn enables faster and more efficient use of the application.
For the best user experience, we recommend a latency of 100 ms or less. This provides a responsive user interface and enables real-time interactions that are required for many features of our application.
For bandwidth, we recommend a minimum speed of 25Mbps. If you want to display a particularly large amount of media such as images, PDFs, or videos in ELAM Assistant, we recommend a minimum bandwidth of at least 50Mbps.
The type and quality of your Internet connection can have a significant impact on the occurrence of timeouts. WLAN connections are particularly susceptible to a number of problems that can cause timeouts.
Weak signal strength can result in an unreliable connection and subsequent timeouts. If you are too far away from the router or if physical barriers such as walls interfere with the signal, data packets may be lost.
WLAN connections are susceptible to interference from other electronic devices and networks. This interference can disrupt data transmission and cause timeouts.
In a overloaded network where many devices send and receive data over the same WLAN, bandwidth can be severely limited. This can lead to requests not being processed in time, which in turn can trigger timeouts.
Mobile devices that switch from one WLAN network to another or switch back and forth between WLAN and mobile data can also experience timeouts. Such switches can delay or interrupt data transmission.
By following these recommendations, you can minimize the likelihood of timeouts due to WLAN-related issues and ensure a better and more stable user experience with our cloud-based web application.
Adequate latency and bandwidth are critical for an optimal user experience when using ELAM Solutions. By ensuring that your network connection meets these minimum requirements, you will be able to take full advantage of the rich features of ELAM Solutions. If you are experiencing connectivity issues, we recommend that you check your network performance and make adjustments as necessary.
This topic assumes that you have purchased a SWA (Smart Work Assistant) device with which you want to use tools in ELAM Solutions. Basically, a SWA is a normal computer with an UbuntuOS. All tools basically communicate via a gateway service with a IoT Hub in the ELAM Solutions Cloud.
To use the tools, your IT organization must ensure that the following domains and ports are generally accessible via your company network:
The access to the ELAM Administration or -Analytics is basically done via your desktop computer. The following domains and ports must be accessible from your network.
The following figure shows which domains and ports are used when using IoT tools with a Smart Work Assistant (SWA) and ELAM Administration/Analytics with a desktop computer:
Basically, tools in ELAM-Solutions can be used plug & play. Once the tools connect to the SWA, new tools are automatically created in your ELAM administration.
If this is not the case, the cause is that the above domains and ports are not enabled:
Plug & Play functionality is currently supported for the following tool types:
The following tools do not require a SWA device and communicate directly via a central API:
In some cases, firewall settings may block access to ELAM Solutions.
We recommend contacting your IT department to review the firewall settings in your network. It is important to ensure that there are no rules or blockades preventing network traffic to ELAM Solutions. Make sure that incoming and outgoing connections to the domain and ports of ELAM Solutions are allowed.
Take a moment to test the accessibility of ELAM Solutions from your network. Try accessing ELAM Solutions using different browsers and devices. This will help determine if the issue is limited to specific devices or browsers, or if the connection is being blocked altogether.
To determine if the problem is specific to your network, you can try accessing ELAM Solutions using an alternative internet connection. For example, you can use a mobile hotspot or another network. If you find that ELAM Solutions is accessible through this alternative connection, it confirms that the firewall settings in your network are the main issue.